Below you will find a few samples from the CopyShark portfolio.

SELECTED ARTICLES/WHITE PAPERS

• "Service, Por Favor: 10 Reasons to Better Serve and Woo the Booming Hispanic Market," CRM Guru
• "Device Advice: Speak the Right Language," ZDNet and MSN
• "Reinventing the Rebate," DestinationCRM
• "Progressive Rewards, Maximum Return," DM News
• "Service with a :-)," ZDNet
• "The End of the Sales Rack," FierceCRM
• "Roadmap to Retention," DMA's The Bottom Line
• "Roadmap to Retention (Part 2)," DMA's The Bottom Line
• "Some Assembly Required: Building an Integrated CRM Solution to Delight and Retain Customers," Customer Think

WEB SITE DESIGN & COPYWRITING

• Web site re-design, development & programming for TideWell Hospice
  
• Web site copy & programming for Yummy Stuff Club
  
• Web site design, copy and programming for Dr. Lois Wagstrom, MD (Plastic Surgeon)
  
• Web site design, copy and programming for Hearts Desire Boutique & Gallery
  
• Web site design and programming for Spencer Orthodontics
  
• Web site programming for Competitive Advantage Consultants
  
• Web site design and programming for Stephan Dudash (Gypsy Latin Jazz Musician)
  
• Web site programming for Rollo Design Studio
  
• Web site programming for Rachel Kice, Performance Artist
  
• Web site programming for DePorres P.L.A.C.E., Inc. (pro bono)
  
• Web site programming for Arrow Pest Control
  
• Web site programming for Raida Lopez, Abstract Expressionist
  
• Web site programming for Traces of Our Past Archaeology Project
  

INDUSTRY/CLIENT COMMENTARY

• "Retailers Seek to Retain Customers," Frontline Solutions
  
• "You Can Take it With You," CRM Magazine
  
• "Opportunity On The Line," InformationWeek
  
• "ClientLogic the Logical Choice for Retail Fulfillment," Outsourcing Journal
  
• "Free TiVo Helps Agents Support Product," DM News
  
• "ClientLogic's Motto 'Think Like a Customer' Resounds throughout its Operations," Call Center eJournal
  
• "EarthLink Connects with ClientLogic to Augment Tech Support," SearchCRM